Billing Assist turns your municipal bill into useful account intelligence - charges, usage, meter readings, trends, thresholds, alerts and potential anomalies, all in one place.
Upload one municipal bill. BillSense™ does the complicated part - extracting, structuring, checking, comparing and tracking your billing information so you can see what deserves attention. The underlying BillSense™ technology is patent pending.
Balances, current charges, arrears, VAT, service accounts and account movement.
Water and electricity readings, consumption, actual vs estimated data and user-submitted readings.
Potential anomalies, unusual movement, validation warnings and items that may need review.
Every uploaded month builds a clearer account history, making future changes easier to spot.
When your property has a water or electricity interruption, Billing Assist can record the event, track how long the service was unavailable and connect that interruption to your historic usage and the next municipal bill you upload.
Smart Interruption Adjustments are estimates intended to help review variable consumption and billing patterns. They are not guaranteed municipal refunds, credits or tariff determinations, and fixed or availability charges may still apply.
When the next municipal bill is uploaded, BillSense™ can review the billed usage against this interruption and your normal account pattern.
Billing Assist gives you an ongoing toolkit for understanding and managing one municipal account.
Log water or power interruptions, track duration and let BillSense™ factor the event into future bill reviews.
Upload municipal bills and turn them into structured account intelligence.
Track charges, balances, water and electricity movement month after month.
Upload meter readings/photos and compare your own readings with the bill.
Set targets like “keep electricity under R2,000” and monitor progress using historic data.
Use meter data to estimate how much you have spent on water or electricity so far.
Bill upload reminders, payment reminders and useful account notifications.
Monthly amount-due summaries, usage warnings and account reminders.
Generate a billing query or dispute draft using the data already stored in your account.
Create billing support tickets directly against your Billing Assist account.
Practical billing information, product updates and municipal-account guidance.
Start with one home, or bring your business, properties and municipal accounts together.
Everyday municipal billing intelligence for one account.
More hands-on support when you need assistance.
Combine business and personal properties, monitor expenditure and meter readings, and report service-delivery problems through CityMender.
How many municipal accounts would you like to manage?
Up to 5 accounts · direct Municipal Assistance Desk phone access
Up to 3 accounts
Up to 5 accounts
Up to 20 accounts
Up to 75 accounts
Custom Enterprise packages for large portfolios, organisations and managing agents.
Enterprise packages are proposed and subject to activation and final service terms. Enterprise sign-up currently registers interest; payment and account activation will be enabled separately.
Give BillSense™ your bill. Let the system do the complicated part.
Get Billing Assist →Not every high bill means the same thing. Learn what estimated readings, unusual usage, account adjustments and common billing problems can mean - and what to check before you challenge an account.
The most common reasons a municipal account suddenly increases and what to compare first.
Why estimates happen, how later actual readings can affect the account, and what to record yourself.
Leaks, readings, consumption changes and other checks to make before assuming the charge is wrong.
Usage, meter readings, billing periods and account movements that can drive an unexpected increase.
A practical checklist for readings, duplicated movements, unusual charges, estimates and unexplained changes.
How to organise your readings, bills and evidence before submitting a billing query or dispute.
Upload bills, track readings and usage, monitor trends and check potential anomalies from R49/month.
BillSense™ is the technology layer behind Billing Assist. It extracts and structures municipal billing information, tracks account history, checks readings and charges, compares monthly movement and surfaces potential anomalies or items that may deserve attention. BillSense™ is positioned as patent-pending technology.
Depending on what is available on your statement, Billing Assist can work with balances, current charges, arrears, VAT, water and electricity usage, meter readings, rates, refuse, sewerage, service-account information, historic movement and possible estimated readings.
Billing Assist can flag potential anomalies, estimates, unusual changes and items that may need review. It does not make a legally binding determination that a municipal bill is incorrect. You should always compare the output with the original statement and confirm disputed information with your municipality.
It connects recorded water or electricity interruptions at your Billing Assist property with the duration of the event, your historic usage and the next municipal bill. BillSense™ can calculate an estimated Smart Interruption Adjustment to help you review whether billed consumption looks consistent with what happened at the property. It is an analytical estimate, not a guaranteed municipal credit or refund.
Yes. Billing Assist can track usage from your uploaded bills and can also accept meter readings or meter photos so you can compare your own readings with municipal billing information.
Yes. The system is designed to use your historic account information and user-defined targets so you can monitor goals such as keeping electricity spend below a set amount for the month.
Billing Assist can highlight estimated or not-read meter information where it is detected. You can then capture your own reading, upload a meter photo and use the information as part of your billing review or query.
Yes. Billing Assist can use the account data already stored to help generate a billing query or dispute draft. It does not guarantee that a municipality will accept or resolve the dispute, and it does not replace legal or professional advice.
The standard Billing Assist plan helps you prepare and organise the information. It does not promise that CityMenderSA will act as your legal representative or guarantee a municipal outcome.
Notifications can include bill-upload reminders, payment reminders, amount-due information, usage warnings and other useful account reminders as the notification service expands.
The launch plan is designed around one municipal account, with an initial starter history and ongoing monthly bill uploads. Upload allowances may be managed in the platform to keep analysis practical and sustainable.
Billing Assist treats linked municipal billing information as confidential account data. The service may use secure cloud storage, OCR, AI and approved processing services to provide its functionality.
No. Subscription payments are processed through Paystack. CityMenderSA does not need to store your card details in order to run Billing Assist.
No. Billing Assist is month-to-month. There is no long-term contract.
Yes. Billing Assist is a month-to-month subscription and can be cancelled subject to the applicable payment and refund terms.
Yes. Billing Assist is designed for the web and the CityMenderSA app using the same account infrastructure, so your billing profile can travel with you.
Your payment was successful. We’re finalising your Billing Assist account and activating BillSense™. You don’t need to do anything while we finish the setup.
Keep this page open while we finish. If confirmation is delayed, Billing Assist will keep checking automatically.
Create your Billing Assist profile once, then your account details are ready when you log in.
Use the same South African mobile number you gave the Billing Assist promoter when you paid by card. We’ll send a 6-digit code to WhatsApp.
